Privacy policy

Amanda Lettington is the owner of Firestone Pilates and trades as a Sole Trader.  The business trades as Firestone Pilates and is registered at 31 Admiralty Street, Stonehouse, Plymouth PL1 3RX


The website address is: https://www.firestonepilates.co.uk.


What personal data Firestone Pilates collects and why

Firestone Pilates will collect certain personal information from you when you use the website, when you get in touch about any of my services, and during any process to sign up, change or cancel your services.

Here are some examples of the type of information I might collect…

  • Contact data: Your name, email address, postal address, phone number, date of birth and any other relevant information I need in order to contact or identify you;

  • Financial data:  Your bank account and payment details relating to services you receive from Firestone Pilates;

  • Technical data: Your IP (internet protocol) address, your login data , browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.  Technical data is tracked by using cookies;

  • Usage data: This is information about how you use our website, products and services;

  • Marketing and communications data: Your preferences in receiving marketing from Firestone Pilates and your communication preferences.


How Firestone Pilates collects data

Contact forms

When you submit a form to Firestone Pilates, a certain amount of information is collected from you including your name, email address, phone number, address.  This information is only collected on the submission of the form and with your consent.


Cookies

Like most websites Firestone Pilates uses ‘cookies’. A cookie is a small text file sent from our website and stored on your computer. The cookie can be retrieved by the website the next time you return to improve your experience of using the site. An example of this might be remembering your saved preferences so you don’t have to re-enter them upon each visit.

Your continued use of this website is agreement to Firestone Pilates placing cookies on your computer.

Most web browsers accept cookies by default, but you can change these settings to prevent this if you wish. To find out more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit https://ico.org.uk/for-the-public/online/cookies. Removing the use of cookies on this site will likely mean this site will not work as you would expect.

Firestone Pilates uses cookies to help:

  • Make the website work as you’d expect

  • Save you having to login every time you visit the site

  • Remember your settings during and between visits

  • Improve the speed/security of the site

  • Allow you to share pages with social networks like Facebook

  • Continuously improve the website for you

  • Make marketing more efficient (ultimately helping me to offer the service I do at the price I offer)

  • Making the shopping basket and checkout work

  • Determining if you are logged in or not

  • Remembering your search settings

  • Remembering if you have accepted our terms and conditions


The site, like most websites, includes functionality provided by third parties and some of these third parties use cookies.

If you have an account and you log in to this site, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, the site will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


Embedded content from other websites

Areas of on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Wix Analytics

Firestone Pilates uses Wix Analytics, a third party service, to measure and understand how you use the website. Wix Analytics does this by using third-party cookies (managed by Google) to collect information about you and how you use the site. This data can then be analysed and used to informed decisions about how the website can be improved.

Specifically, Wix Analytics provides Firestone Pilates with:


Who Firestone Pilates shares your data with

Credit card transactions are handled by an authorized clearing company (Stripe – you can find their privacy policy at https://stripe.com/gb/privacy ). They receive the credit card number and other personal identifying information in a fully secured environment only to verify the credit card numbers and process transactions. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Firestone Pilates does not share your data with any other third parties.


How long does Firestone Pilates store your data?

Your personal information will be retained as long as it is considered useful to contact you or as needed to comply with Firestone Pilates’ legal obligations.  Where data is not needed for legal or statutory purposes it will be deleted if you request. Please contact Firestone Pilates at amanda@firestonepilates.co.uk to request your data to be deleted.

For users who register on the website, Firestone Pilates also stores the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Firestone Pilates, also acting as the website administrator, can also see and edit that information.


What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Your contact information

If you have any privacy-specific concerns please contact Amanda Lettington at amanda@firestone pilates.co.uk.


How is your data stored and protected?

Firestone Pilates implements the following basic guidelines to look after your personal data.

  • secure systems are maintained to protect your personal information;

  • your wishes about how I contact you, whether by post, telephone, email or text message will be respected;

  • your information or preferences will be updated promptly when you or Firestone Pilates requests this ;

  • Firestone Pilates will respond fully to requests from you to see the information which is held on you;

  • your personal information will not be retained for longer than is necessary for legitimate business purposes;

  • strict procedures are followed when storing or handling information that you have provided. Some information is encrypted, such as payment transactions and password;

  • your personal information will never be passed on to a third party.


This site has an SSL Certificate which protects your sensitive information such as credit card information, usernames, passwords etc.


Changes to this privacy policy

This policy may be updated from time to time on this page. If you have any questions or comments about the Privacy Policy or how your personal information is used please contact amanda@firestonepilates.co.uk.

 

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©2018 BY FIRESTONE PILATES.